Our Commitment to Customer Care

We believe in making a difference within our community by providing personalized care with the highest quality of service and respect.

Visit our pages especially designed to meet your specific needs:




Meet Our Customer Care Teams

Whether your first contact with us is through our Communication Center or you need to speak to someone on our Marketing Team, we are here for you. These are the faces that go with the names on the other end of the phone or on the other side of the desk.

Marketing and Customer Care

Madison is our Marketing/Customer Care Associate. She is the team member to contact if you are interested in setting up a business relationship, setting up online scheduling, signing a contract, handling a concern or complaint, and giving kudos to any member of our team.


She can be reached at (317) 548-4044 or by clicking on her name to send her an email.


Madison looks forward to working with you.

Madison started with Midwest as a wheelchair van driver in April of 2018, and started EMT classes at St. Vincent EMS Education in January of 2019. During class Madison picked up what shifts she could work in around class, and she started to help with marketing. Upon completion of class in July of 2019, Madision worked on an ambulance full time. Then in December of 2019 she assisted full time with marketing. Once Covid-19 started Madison switched back on the the ambulance. In July of 2020 Madison went back to marketing full time.

Communication Center/Dispatchers

Our Dispatchers are the voices you hear on the other end of the phone when calling our station. They are happy to schedule and manage appointments, answer general questions, and put you in contact with our other team members. 

To schedule medical transport services call them at (317) 548-4044.


Schedule Transportation

We offer online scheduling for our contracted facilities. This makes contacting us quick and easy for you.


In order to schedule your appointment quickly, register online to start scheduling appointments today.

Need help registering? Click here for a help guide.


Not sure which type of transport you need? Click here .


Contact Us!

Midwest Ambulance Logo

8450 W. Washington St.

Indianapolis, IN 46231

(317) 548-4044

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© 2016 by Midwest Ambulance Service.
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